Question 1

What is the history of the hotel? When was the hotel founded?

Accepted Answer

The hotel is built on a meadow between Hýľov and Zlatá Idka, where it stands on the former land of the Pioneer Camp of the ČSD. The Pavlík family bought the area and started to improve it in 2000. The first part of the buildings of the former pioneer camp was converted into a family house, an orchard and gardens. Subsequently, we began to focus on the redevelopment and extension of the wellness area, the hotel part and the multifunctional playground. The shape of this family hotel today has been achieved through perseverance, determination, an eye for quality and detail, and the belief that one day our family will be able to share this oasis of peace and tranquillity with others.

Question 2

What is the story behind the hotel's name?

Accepted Answer

nce upon a time, more than 777 years ago, in a forest near a beautiful meadow, lived many small singing birds known as hýľov. People often visited the forest to pick mushrooms, and among them was Stefan, who loved the place so much that he built a small house there for his family. He even began to call himself Stefan Hýľ. Soon, more people moved in with Stefan, and a village was formed, which they named Hýľov. Stefan's son, Tomáš, often observed the birds dancing around him. One day, he noticed one bird with something very unusual. As he approached it, he saw golden powder on its feathers. That night, Tomáš couldn’t sleep due to the golden-feathered hýľ bird, and the next morning, he gathered the best seeds to prepare for his new friend, deciding to follow the bird and see where the golden powder came from. The bird flew, and Tomáš followed it; at times, it would stop to rest, and the bird would land and peck the seeds Tomáš had prepared. After a long journey, they arrived at a cave by a stream, which, upon entering, Tomáš couldn’t believe his eyes — it glittered with gold! Tomáš immediately told his father, and they began mining the gold, becoming very wealthy. When the king heard of this, he sent helpers who settled near the golden cave, and so the village of Zlatá Idka was born. As for the golden-feathered hýľ, when he returned to his own kind, they rejected him because of his golden feathers. He could no longer visit the cave, as it was crowded with people mining gold. So, he settled in a beautiful, quiet place between Hýľov and Zlatá Idka, where he built a nest. He found a mate who loved the place, and they lived happily there for a long time, with their children, and their children's children, living there to this day. And that place is still called Zlatý Hýľ. Here, we have created a place for relaxation, peace, and much more to please both body and soul with love and respect for nature... Welcome to BIO Resort Zlatý Hýľ!

Question 3

Who is the owner/operator of the hotel?

Accepted Answer

The operator of the hotel is the company HOPE DEVELOPMENT,s.r.o., which is owned by the Pavlík family.

Question 4

How many stars/what classification does the hotel have?

Accepted Answer

The hotel has 4 stars, while the size of the rooms and the range of services meet the quality of a 5 star hotel.

Question 5

Does the hotel have any certifications or awards?

Accepted Answer

The hotel is a 4-star property, is eco-friendly, and has received a Booking Award

Question 6

Is the hotel part of a network or is it independent?

Accepted Answer

Zlatý Hýľ is an independent, family-run hotel.

Question 7

How can I book a room?

Accepted Answer

You can make a reservation through our online reservation system, by phone or by email. :)

Question 8

What types of payments do you accept?

Accepted Answer

We accept payment by credit card (except American Express), cash and wire transfer.

Question 9

What are the check-in and check-out times?

Accepted Answer

Guests can check-in from 14:00 and check-out is until 11:00.

Question 10

Is early check-in or late check-out possible?

Accepted Answer

We also offer early check-in and late check-out at our hotel. For late check-out, each hour is charged EUR 15/hour.

Question 11

What identification documents do I need at check-in?

Accepted Answer

You must show your ID card or passport on arrival.

Question 12

Can I extend my stay? How does it work?

Accepted Answer

Yes, of course. You can extend your stay at our reception or by calling: 0940984300/0554669200.

Question 13

Do you offer any booking packages or seasonal promotions?

Accepted Answer

On our website we offer various special offers and stay packages, which you can see on the subpage "Special offers".

Question 14

What types of rooms do you offer and what are their amenities?

Accepted Answer

We offer a variety of room types including double rooms, suites and apartments. Each room has: Separate bathroom with shower and toilet High-quality handmade natural Hypnos/Hästens bed Different types of pillows and light duvets dressed in 100% organic cotton Coffee/tea service Natural Slovak ECO cosmetics Hair dryer Toiletries in eco-friendly packaging SMART TV Minibar Safe Slippers and bathrobe for wellness

Question 15

Do you have cots available?

Accepted Answer

In our hotel we have high quality Bentley cots for babies. The charge for a baby cot is EUR 10/stay

Question 16

How many extra beds can be added to the rooms?

Accepted Answer

It is not possible to add an extra bed to standard and deluxe rooms. 2 extra beds can be added in the Executive and Superior Room and Family Suite.

Question 17

Does the hotel have air conditioning in the rooms?

Accepted Answer

Hotel rooms have air conditioning. The apartments in the chalets do not have air conditioning.

Question 18

Do the rooms have balconies or terraces?

Accepted Answer

Standard and Deluxe rooms have a balcony. The family suite has its own terrace. Superior rooms and executive suites have French balconies.

Question 19

Do you provide bathrobes and slippers in the rooms?

Accepted Answer

Of course, in our hotel we provide bathrobes and slippers for your comfort free of charge.

Question 20

Are there safes in the rooms?

Accepted Answer

Safety is a matter of course in our hotel. Each room has a separate safe.

Question 21

What type of mattresses do you use in your rooms?

Accepted Answer

In our rooms we use beds of the highest standard and quality from Hästens and Hypnos. Interestingly, Hästens beds are also slept on by the Swedish Royal Couple and Hypnos beds are supplied to the King of England.

Question 22

Do you have an iron and ironing board?

Accepted Answer

You can rent an ironing board free of charge at our hotel. Please contact reception.

Question 23

What type of breakfast do you offer?

Accepted Answer

Breakfast is offered à la carte or buffet style depending on the number of guests staying.

Question 24

What time is breakfast served?

Accepted Answer

Breakfast is served from 8:00-10:30. If you would like to have breakfast earlier or later, please contact our reception.

Question 25

Do you offer half-board or full-board options?

Accepted Answer

Yes of course, the price of half board for an adult is €30, and €20 for a child from 4-12 years old. The price of full board is €50 for an adult, and €35 ​​for children from 4-12 years old.

Question 26

Can you accommodate special dietary requirements?

Accepted Answer

At our hotel, we use organic products from our own farm and source as many ingredients as possible from local and Slovak suppliers. We offer options for vegetarians, vegans, gluten-free guests, lactose-free guests, those on a histamine-free diet, and others.

Question 27

Is the restaurant open to the public?

Accepted Answer

Yes, of course, it is open to the public from Friday to Sunday from 12:30-19:30 (opening hours vary only depending on celebrations or other events).

Question 28

Do you have your own parking?

Accepted Answer

Áno samozrejme, parkovanie je bezplatné a je ohradené bránou.

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